FAQ
Frequently Asked Questions
01 - YOUR HEAD SPA EXPERIENCE
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A Zyla Head Spa combines a brief scalp and hair assessment with intentional scalp cleansing and care, specialized products, massage, micromist steam and the Yume waterfall, all within an experience designed for deep relaxation. Your service is personalized with your scalp, hair and individual needs in mind.
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Our 60-minute Signature Head Spa is a 75-minute appointment and includes 60 minutes of Head Spa time. Our 90-minute Deep Relaxation Head Spa is a 105-minute appointment and includes 90 minutes of Head Spa time, allowing additional time for scalp care, massage and relaxation.
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Yes. Your Head Spa includes a brief assessment of your scalp and hair to help your Head Spa Specialist personalize your experience and select appropriate products for your individual needs.
For guests looking for a more in-depth evaluation of hair loss, thinning or ongoing scalp concerns, our upcoming Scalp & Hair Wellness services will offer a comprehensive Scalp Assessment using Beacon AI technology, along with a more detailed review of your hair and scalp.
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Zyla welcomes a wide variety of hair types and textures, including men and teens. Certain hairstyles, extensions or individual circumstances may require additional consideration before booking. Please review our FAQs below or contact us if you're unsure whether a Head Spa is right for you.
02 - BEFORE + AFTER YOUR VISIT
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Yes. For optimal results, please arrive with your hair and scalp washed within 24 hours of your scheduled appointment time.
There is no need to wash your hair immediately before your appointment. Washing within 24 hours allows us to begin with a clean scalp while still getting a helpful look at your scalp and hair during the brief assessment at the start of your experience.
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Wear comfortable, non-bulky clothing and avoid sweaters, sweatshirts and hoodies. You will remain fully dressed throughout your service, and robes or changing garments are not provided.
Please remove all earrings before your appointment. You're also welcome to bring or wear a clean pair of socks if desired.
We recommend using the restroom before your service and silencing your phone upon arrival so you can enjoy uninterrupted relaxation.
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Head Spa services cannot be performed with hair extensions, braids or sew-ins in place, as we need full access to the scalp. We recommend scheduling your Head Spa between removal and reinstall.
If you have locs, please contact us prior to booking so we can discuss your hair and determine whether the Head Spa experience will be appropriate for you.
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If you've booked a 60- or 90-minute Head Spa and would like to enjoy the included mini face massage, we recommend arriving without face makeup. Eye makeup is perfectly fine.
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No special clothing or changing is required. You will remain fully dressed throughout your Head Spa. Wear comfortable, non-bulky clothing, and feel free to bring or wear a clean pair of socks if desired.
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Head Spa experiences include a towel dry, with additional drying options available. You may choose an Express Blow Dry or a Full Blow Dry when available.
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We recommend waiting approximately 8 hours before shampooing your hair following your Head Spa experience.
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When possible, we recommend avoiding heavy sweating immediately following your Head Spa to help maintain the freshly cleansed scalp environment.
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Your appointment time and space have been thoughtfully reserved just for you. Arriving on time allows us to provide the full, uninterrupted experience you've selected.
If you expect to be late, please contact us as soon as possible. Depending on the timing and our schedule that day, we may need to modify or reschedule your service.
03 - HAIR + SCALP
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Yes. Guests visit Zyla with a variety of scalp concerns, including dryness, oil imbalance, buildup, flaking, itching and dandruff. Your Head Spa Specialist will take what you're experiencing into consideration when selecting products and personalizing your experience.
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Guests with conditions such as psoriasis or seborrheic dermatitis may be able to enjoy a Head Spa depending on the current condition of the scalp.
Zyla does not diagnose or treat medical scalp conditions, and we may recommend consulting a dermatologist or other appropriate healthcare provider when indicated.
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A Head Spa can support a clean, balanced scalp environment and provide intentional scalp care and relaxation, but it is not a treatment for hair loss.
The brief scalp and hair assessment included with your Head Spa is used to help personalize your service and is not a comprehensive hair loss or thinning assessment.
Hair shedding and thinning can have many contributing factors. Our upcoming Scalp & Hair Wellness services will offer a more comprehensive approach for guests looking to better understand their hair and scalp concerns.
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Yes. Zyla welcomes a variety of hair types and textures, including tightly curled, textured and thick hair.
If you have tightly curled, highly textured or very thick hair, please contact us before booking your appointment online. This allows us to make sure you're scheduled with a Head Spa Specialist who is trained and experienced in working with your hair type and texture, so we can provide the best possible experience.
04 - SPECIAL CIRCUMSTANCES
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Yes. Zyla offers pregnancy-conscious Head Spa experiences through approximately 24 weeks of pregnancy, based on your comfort lying in a reclined position.
We can modify your experience with lighter pressure and offer pregnancy-conscious product options selected with this stage of life in mind. Please let your Head Spa Specialist know that you're pregnant so we can personalize your experience accordingly.
If you have a high-risk pregnancy, have been advised to take special precautions, or have questions about specific products or ingredients, we recommend checking with your healthcare provider before booking.
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For color or chemical services applied directly to the scalp, we recommend allowing approximately two weeks before or after your Head Spa.
Highlights and similar services performed primarily off the scalp may not require as much separation. If you're unsure about the timing of your specific service, please contact us before booking..
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Yes, with certain considerations. A parent or guardian must remain present during the appointment, and the guest needs to be tall enough to comfortably and safely use our Head Spa equipment.
We generally recommend approximately 5 feet in height for proper positioning. Please contact us before booking if you're unsure whether the experience will be suitable for your child.
05 - BOOKING + DUO + GIFT CARDS
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Zyla is by appointment only and does not accept walk-ins. All Head Spa experiences are scheduled in advance so dedicated time and a private treatment space can be reserved for each guest.
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Solo Head Spa appointments can be booked online. Simply choose your preferred Head Spa experience and select an available date and time.
If you're unable to find an available appointment that fits your schedule, please join our waitlist and include details about your preferred days and times. We'll reach out if an appointment becomes available that matches your preferences.
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Duo Head Spa appointments require two Head Spa Specialists to be available simultaneously, so availability is more limited than our solo appointments.
To request a Duo appointment, select the Duo Head Spa service in our online booking system and join the waitlist. When joining, please include your preferred day(s) of the week and time(s) of day so our team can review availability and help coordinate your Duo experience.
Once we find an available date and time that matches your preferences, we'll reach out to you with the options.
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Each Zyla appointment reserves dedicated time in our schedule just for you. A credit card deposit helps secure your appointment and protects the time we have set aside to provide your Head Spa experience.
Your deposit is applied toward the cost of your service at the time of your appointment and is not an additional fee.
Deposits are non-refundable. If you do not arrive for your scheduled appointment, your deposit will be forfeited. Please review our cancellation and rescheduling policy for additional details regarding appointment changes.
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We ask that you provide at least 24 hours' notice if you need to reschedule your appointment.
Deposits are non-refundable. Late cancellations made with less than 24 hours' notice and no-shows are subject to a charge of 75% of the service price, less any deposit already paid.
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Yes. Zyla e-gift cards are available for online purchase and make a wonderful gift for birthdays, anniversaries, holidays, thank-yous or simply giving someone a little time for themselves.
Gift cards may be used toward eligible Zyla services and gratuity.
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Yes. A credit card deposit is required to secure all Zyla appointments, including appointments for guests with gift cards.
At the time of your appointment, your full deposit will be refunded to the credit card originally used, and your Zyla gift card will be applied toward the cost of your service.
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Zyla is a cashless business. Service payments and gratuities are processed electronically through our booking and payment system.
Zyla gift cards may be used toward both services and gratuity.
STILL HAVE A QUESTION?
We're happy to help.
If you don't see the answer you're looking for, text or email the Zyla team before your visit. We're happy to answer your questions and help you determine whether a Head Spa experience is right for you.